Cancellation Policy

Last Updated: July 8th, 2021



Once you have scheduled a date and payment has been made for your booking reservation, no refunds will be given. You may reschedule your booking for a $500 fee if you reschedule within 48 hours of your scheduled rental time. There is no fee to reschedule with more than 48 hours’ notice and acceptance. All reschedule notifications must be in writing either via text or email. The reschedule notification must include new date and time and is subject to availability. Your request must be verified and accepted prior to 24 hours of your contracted rental. The request is subject to the availability of the vehicle. Your verification and acceptance must be completed prior to 24 hours of your rental date and time to be valid for no change fee. Please allow extra time for Car Cruiser to make the necessary arrangements. Failure to allow enough time for the change is not the fault of Car Cruiser or its representatives or the owner of the vehicle. Rescheduling is valid for up to 1 year from the original date of the rental; change dates will not be accepted for more than one year from the original contracted rental date. Once the change has been verified and accepted, you will receive a written acceptance. No other changes may be made once you have rescheduled the rental for a later date. Please select your change date and time accordingly. Requests for any additional rescheduling changes to your rental will be charged a $500 change fee.

Failure to appear on your rental booked date or to reschedule, prior to your booked rental, will result in the loss of the value of your experience and your rental fee will be forfeited. No refunds or extra time will be authorized for late arrivals or no-shows. All sales are final; no substitutions and no refunds. At the sole discretion of Car Cruiser, if your rental is canceled due to an error made by Car Cruiser or failure to provide a vehicle for your rental date and time, then you will receive a full refund of all monies paid.

Weather-Related Cancellation Policy

Miami is located in a tropical environment and it is not uncommon to experience, heavy rain, hurricanes, and other dangerous weather. The contract cannot be canceled due to weather conditions unless of a named storm as outlined above. Most of our vehicles are low to the ground and can be flooded. It is your responsibility to drive safely and avoid hazardous conditions. 

Car Cruiser has the right to cancel any trip due to weather. If Car  Cruiser initiates the cancelation of the trip, a refund for all the full amount paid will be issued or your rental rescheduled. Weather-related cancellations issued by Car Cruiser are made the same day or day prior to the Rental. Rentals will not be canceled if the forecast shows showers prior to the date of the rental.

In the case where the rental gets canceled due to weather, you will receive a partial refund for the time the vehicle has been used.